What browsers does PrizmDoc support?

Please refer to our latest documentation for the most up-to-date list of supported browsers:

• Supported Browsers

For documentation on older versions of PrizmDoc, please see our documentation archive.

I need to share a large file with Accusoft support. What should I do?

Accusoft FTP

EXISTING CUSTOMERS:

If you are an existing customer, you can access our server using any of the following with your current credentials:

To access the server with FTPS/SFTP using a browser, you may need to install/enable a plugin or extension. To access using HTTPS, you would use the URL shown above. FTPS and SFTP are accessible using most any FTP Client (e.g. filezilla, WinSCP etc.) Windows 10 b1803 and newer have sftp.exe built-in. This is a command-line-only utility for transferring files using SFTP.

Share with us from your Cloud Storage

You can share your files with us through your choice of service. Here are some of our suggested options below:

Google Drive

Dropbox

OneDrive

The http://localhost:3000/servicesConnection returns a 580 error. What could the issue be?

This indicates that PAS cannot communicate with the backend.

To fix this, verify that the PCCIS connection configuration section of pcc.*.yml is correct and that the backend is healthy and listening.

If the issue persists, check the logs/pas/pas-*.log files for network related issues.

For more information, see the Connection Issues topic.

My legacy MVC and WebForms samples are inaccessible. What could the issue be?

This indicates an issue related to the IIS configuration.

To fix this, verify that the dependencies (IIS, ASP.NET 4.5, and .NET Extensibility 4.5) have been installed.

If the issue persists, reinstall the client to have the installer perform the auto-configuration of the IIS Websites.

How can I improve the performance and memory usage of scanning/recognition in Barcode Xpress?

Barcode Xpress supports a number of optimization settings that can improve your recognition performance, sometimes up to 40%, along with memory usage. The best way to optimize Barcode Xpress is to fine-tune the properties of the Reader class to be specific to your application’s requirements.

BarcodeTypes

• The best way to increase performance is to limit which barcodes Barcode Xpress should search for. By default, BarcodeTypes is set to UnknownBarcode which targets all 1D barcodes.

MaximumBarcodes

• This property will instruct Barcode Xpress to halt searching after finding a specified number of barcodes. The default value is 100.

Area & Orientation

• If you know the location or orientation of your barcodes in your image, specifying an orientation (such as Horizontal) and area can prevent Barcode Xpress from searching for vertical or diagonal barcodes, or in places where barcodes would not exist.

ScanDistance

• Raising this value increases performance by applying looser recognition techniques by skipping rows of an image. However, this may fail to detect barcodes.

Finally, BarcodeXpress Professional edition does not impose a 40 page-per-minute limit on processing.

What quality should my images be for processing form data and recognition using FormSuite?

In all cases, you want to have your images as clear and as clean as possible. For any particular procedure, please consider the following:

OCR and ICR: Capture images in at least 300 DPI resolution. Ideally, working in black and white allows the objects of interest on your image to be better defined and recognized. Free the image form all noise as much as possible. As if a human were reading it, you want the text objects on the image to be as legible as possible. For ICR, ensure that the characters are printed (no cursive text, etc).

Barcode recognition: As with OCR and ICR, capture images in at least 300 DPI and working with black and white content can provide excellent results. Ensure that the bars in the barcodes are clearly defined on the image and are not malformed (for example, the barcodes should have the proper start and stop sequence, etc). Clear as much noise from the image as possible.

Forms matching and registration: As with the prior 2 items above, capture your documents in at least 300 DPI. Ensure that your resolution is consistent between your form templates and incoming batch images. Form templates should only contain data that is common to every image that is being processed (i.e. Form fields, the text that appears on the blank form itself, etc). The template should not have filled-in field information as this will affect the forms matching process.

On Windows, are there any restrictions on the type of account that I can install PrizmDoc under? If so, what are they?

The account that you install PrizmDoc under has to be part of the Local Administrators group. As the installer creates Windows services, administrative-level permissions are required.

I’m receiving the error “Uncaught TypeError: Cannot read property ‘viewer’ of undefined” when trying to embed the PrizmDoc Viewer in my web application. What could be the issue?

This indicates that the template property in the viewer initialization has not been specified or is undefined.

To fix this, ensure you are loading viewerCustomizations.js.

If the version you are working with predates viewerCustomizations.js, you can get a copy of viewerCustomizations.js from the viewer assets, hosted here, and update your viewer initialization code.

I’m receiving Uncaught ReferenceError: viewLabel is not defined when trying to embed the PrizmDoc Viewer in my web application. What could be the issue?

This error indicates that the language property in the viewer initialization has not been specified or is undefined.

To fix this, ensure you are loading viewerCustomizations.js.

If the version you are working with predates viewerCustomizations.js, you can get a copy of viewerCustomizations.js from the viewer assets hosted here and update your viewer initialization code.

I am receiving a 401 Unauthorized when trying to use PrizmDoc Cloud. What could be the issue?

This error is likely the result of neglecting to specify your API key.

To fix this, specify your API key in the headers of your request to create a viewing session.

How can I verify that the services are running and healthy on a headless server?

You can use curl to make some simple GET requests to the endpoints that report service health:

curl -s http://localhost:18681/PCCIS/V1/Service/Current/Info

curl -s http://localhost:3000/health

curl -s http://localhost:3000/servicesConnection

If curl is unavailable you can use wget:

wget -qO- <URL>

Why do I get a “File Format Unrecognized” exception when trying to load a PDF document in ImageGear .NET?

You will need to set up your project to include PDF support if you want to work with PDF documents. Add a reference to ImageGear24.Formats.Pdf (if you’re using another version of ImageGear, make sure you’re adding the correct reference). Add the following line of code where you specify other resources:

using ImageGear.Formats.PDF;

Add the following lines of code before you begin working with PDFs:

ImGearFileFormats.Filters.Insert(0, ImGearPDF.CreatePDFFormat());
ImGearPDF.Initialize();

The documentation page linked here shows how to add PDF support to a project.