Technical FAQs

Question

What browsers does PrizmDoc support?

Answer

Please refer to our latest documentation for the most up-to-date list of supported browsers:

For documentation on older versions of PrizmDoc, please see our documentation archive.

To get up and running quickly, our docker container runs in evaluation mode without a license key. Try it here

Note: some actions are disabled in the mode including exporting a spreadsheet and customizing the UI. In addition, there are warnings that Cells is running in evaluation mode and a watermark appears across the viewing area. If you would like to do a full-featured evaluation, contact us here.

Question

What file types are supported by Accusoft PDF Viewer?

Answer

The viewer currently supports only PDF file formats based on the PDF32000 specification. If you need more wide ranging document support our PrizmDoc Server platform can help!

Cells distributed in a Docker container which you can download and install on multiple platforms (MacOS, Windows, and Linux). For more information on setting up a Docker environment, refer to the Docker Docs.

Question

Where can I find the documentation for Accusoft PDF Viewer?

Answer

Our product documentation is located here.

Question

Do you have sample code available?

Answer
  • Yes, we have two samples available to get you started quickly:
  1. An HTML page that uses the viewer via a <script> tag and CDN URL to display a PDF
  2. A React app which uses the viewer to display a PDF.

Before running this Docker image, you MUST configure Docker to use the following minimum hardware resources: 2 CPUs and 7.5 GB memory. If you try to run the image with fewer CPUs or less memory, it may not function correctly.

Question

Why am I unable to see the full menu bar with annotation and eSignature options?

Answer

These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

By default, the Cells Server will use internal storage which is only suitable for evaluation and development. When deploying to a production environment, best results come from configuring the server to use enterprise level storage (S3) versus filesystem.

Question

Why am I unable to see the full menu bar with annotation and eSignature options?

Answer

These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

Cells can view and edit XLSX files. Other Microsoft Excel formats require conversion to XLSX.

PrizmDoc Cells requires a connection to an instance of PrizmDoc Viewer with Microsoft Office conversion enabled in order to display most embedded objects. You will find instructions on how to configure a connection to PrizmDoc Viewer server here.