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Accusoft Unveils Innovative PrizmDoc Hybrid Viewing Feature

December 6, 2022 – Tampa, FL – Accusoft is excited to announce the latest innovative feature update to PrizmDoc, its industry-leading document processing integration. The new PrizmDoc Hybrid Viewing feature offloads the majority of processing work for document viewing from the PrizmDoc server to the client’s device.  While initial conversion and preparation is handled server-side, […]

When printing in PrizmDoc, the bottom of my document is being cut off. Why is this happening?

Question When printing in PrizmDoc, the bottom of my document is being cut off. Why is this happening? When I download the document as PDF, I do not lose parts of the document. However, if I print the document to PDF, I lose some data off the very bottom (maybe an inch or so). Answer […]

What dependencies are required to register the PDF component of ImageGear for C and C++ ActiveX?

Question I am trying to deploy my ImageGear Pro ActiveX project and am receiving an error stating The module igPDF18a.ocx failed to load when registering the igPDF18a.ocx component. Why is this occurring, and how can I register the component correctly? Answer To Register your igPDF18a.ocx component you will need to run the following command: regsvr32 […]

In PrizmDoc, why is my document appearing smaller on the page relative to the viewer?

Question In PrizmDoc, my document appears to be small on the page relative to the viewer. How can I fix this? Answer By default, PrizmDoc renders a PDF file according to the MediaBox, which is normally the same as CropBox, though sometimes this is not the case. The larger area you see in the PrizmDoc […]

How do I specify a password for a document using PrizmDoc?

Question Can PrizmDoc handle password-protected files, such as PDFs or Excel files? How would a user specify a password for a particular document? Answer It is possible to specify the password for a password-protected document when creating a viewing session in PrizmDoc. When sending a request to create a viewing session, you’ll use the password field […]

PrizmDoc Viewer v13.17 Adds Markup and Speaker Note Conversions for Microsoft Office

On June 25, 2021, Accusoft announced the latest update to PrizmDoc Viewer, its industry-leading HTML5 document viewing and image processing integration. The version 13.17 update improves a number of existing features and adds key functionality, allowing developers to offer even more versatility within their applications. “Staying still is never an option,” says Mark Fears, Director […]

In ImageGear .NET, what are the feature differences between an OCR Standard license, an OCR Plus license, and an OCR Asian license?

Question For ImageGear .NET, what are the feature differences between an OCR Standard license, an OCR Plus license, and an OCR Asian license? https://www.accusoft.com/products/imagegear-collection/imagegear-dot-net/#pricing Answer ImageGear’s OCR library has three different functionality options that you can choose for your website or application. The primary difference between the three options is the output formats created by […]

Why is it taking a long time to load PDF documents when viewing a document in PrizmDoc using Google Chrome 71?

Question Some of our users using Google Chrome have been reporting that PDF document loading and page rendering is extraordinarily slow. This is making the workflow unusable. What could have caused this issue to start occurring? Answer An issue was discovered in Google Chrome 71 that was causing this issue. The issue was resolved in […]

How long do you provide support for a specific version of your product?

Question As a customer, I want to know the anticipated amount of time that you will continue supporting my specific version so that I can plan our releases ahead of time. Answer We currently have our Support Policy located below. Please see the section named Product Versions:  https://www.accusoft.com/company/legal/support-policy/

What Is an HTML5 Document Viewer?

ENGAIZ Chooses PrizmDoc Suite to Empower Its Third-Party Governance & Risk Management Platform

I have some very large files that I need to upload. Is there an FTP location that you can provide to upload the files to?

EXISTING CUSTOMERS: If you are an existing customer, you can access our server using any of the following with your current credentials:   Protocol URL Port FTPS ftp.accusoft.com 21 SFTP ftp.accusoft.com 22 HTTPS https://ftp.accusoft.com 443 To access the server with FTPS/SFTP using a browser, you may need to install/enable a plugin or extension. To access […]