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Why are the dates in my .csv file being converted to a US date format in the Viewer when the PrizmDoc Server is set to a UK locale?

Question When viewing .csv files in PrizmDoc Viewer, the dates in the CSV file are in UK format (DD/MM/YYYY). However, if the DD is lower than 13 it is converted to US date format (MM/DD/YYYY). Answer Workaround: The suggested workaround is to use Excel files instead of CSV to avoid this situation. Excel file format […]

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Do you have sample code available?

Question Do you have sample code available? Answer Yes, we have two samples available to get you started quickly: An HTML page that uses the viewer via a <script> tag and CDN URL to display a PDF A React app which uses the viewer to display a PDF.

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Gain Peace of Mind with GDPR Compliant Document Viewing Tool for Secure Collaboration

These days there is a heightened awareness of the risk of opportunity for a data breach or cyber attack. Whether the spike in attention came from a global pandemic, brink of international war, or an unknown hacker that set its sights on Elon Musk, there is a general consensus that our personal data is at […]

Can I move a license from one machine to another?

Question Can I move a license from one machine to another? Answer Currently there is no way to move a license key from one machine to another. Once a license key is tied to a machine, you can remove it from the machine (using the License Manager or manually deleting it from the registry), but […]

Why is the Prizm service not starting after I apply my PrizmDoc Cloud license?

Question We have just applied the solution name and key for our cloud license, however, when trying to start the Prizm service, it fails to start. What could be causing this issue? Answer There are a few reasons why this would occur: The server does not have internet access. Internet access is required for cloud […]