Technical FAQs

Access to justice is a problem. As stated by the Honorable Chief Justice Bridget Mary McCormack in a recent “Reimagining Legal Technology” panel discussion, “8 out of 10 people with civil legal problems can’t afford lawyers.” However, self-service solutions for consumers and productivity applications for litigators could improve outcomes for all parties. 

The COVID-19 pandemic is driving transformation in the legal space as those in the field seek out remote opportunities to keep legal proceedings moving forward. As a result, new remote capabilities have helped to further the conversation around access and a digital-first approach to legal processes, including the storage, review, and delivery of evidence and other supporting case information.

Shifting Mindsets in The Legal Field

An interesting insight offered by Gary Sangha, a serial legal technology company founder, is that technology produced exclusively for the legal market is several years behind the innovation found in other markets. 

This is profound for a few reasons. While it certainly suggests that some areas of the profession are slow to adopt new technology, it could also suggest to software developers that failing to provide cutting-edge capabilities for legal professionals could cause litigators to look elsewhere when selecting new technology upgrades—which are being budgeted for right now as courts and law offices strive to find better ways to serve their clients in a digital-first environment. 

Also interesting is that when you investigate the marketplace for inspiration, you can find a wealth of features with cross-application potential. Serving a market that has been traditionally slower to adopt cutting-edge, purpose-built legal solutions isn’t necessarily a bad thing when it comes to product development because there’s so much inspiration to draw from other markets.  

Technologies Transforming the Legal Space

Legal technologies gaining steam include artificial intelligence (AI) and natural language markup. This represents a giant shift in the way legal professionals work. While lawyers did very individual, competitive work in law school previously, many of the leaders of legal institutions, like Chief Justice McCormack, are trying to shift this mindset to more collaborative work.

The value of legal work used to be in knowing where to find key information. To remain competitive while improving access for those seeking legal services, litigators must move to a team-oriented approach to case making. Systems exist to automate much of the information storage and retrieval process. Therefore, the true value is no longer in being able to find key information, but rather curating the information in such a way as to create solid cases for clients. 

However, without information storing, gathering, and processing software in place, litigators may spend as much time searching for information as they do building cases. That’s why software application developers need to consider advancing the core capabilities of their solutions to include vital legal functionality that automates key elements of The Electronic Discovery Reference Model (EDRM), which includes: 

• Identification 
• Preservation 
• Collection 
• Processing
• Review
• Analysis 
• Production 
• Presentation 

One top law firm reported experiencing a 70% increase in phishing attempts since the pandemic began, and as Law.com points out, “IT Managers have gone from managing 400 people in one office to having 400 single-person offices.” This can easily create quite a security crisis as resources are spread thinner than ever before. Without tools to drive accountability to data governance best practices, the odds of one of those hundreds of phishing attempts successfully breaking through significantly improves. 

Umbrella technologies covering most of these processes include cybersecurity and information governance solutions that protect access to critical information while equipping essential personnel to safely and collaboratively markup, redact, and process sensitive data. 

Ramping Up to Meet Emerging Demands

Though litigators have been slow to adopt emerging technologies in the past, COVID-19 is driving fast transformation in this space. The push to digital-first formats is a tremendous growth opportunity for application developers that stand ready to deliver the functionality required to facilitate due process via secure collaboration capabilities that include:

• Annotation 
• Redaction
• Full text search
• Support and aggregation capabilities for hundreds of file formats
• Digital Rights Management (DRM)
• The added security of digital watermarking and 256-bit AES encryption 

If building all these features from the ground up sounds like too much for your already-busy team of developers, then consider partnering with a trusted third-party like Accusoft. When you need to add key functionality quickly in order to meet a legal client’s needs before their budget expires, we can be your competitive advantage. Application developers partner with us for in-demand, brandless features for the legal field because we help them launch a fully supported feature in just weeks instead of months or years. To learn more about Accusoft legal application features, discover our capabilities in our eGuide, Finding Common Ground.

FinTech applications have become indispensable to the financial services sector, enabling users to easily engage with financial offerings in a manner that suits them, while also boosting operational efficiency. The industry’s ongoing digital transformation continues to redefine FinTech functions, with developers tirelessly crafting new apps capable of handling tasks formerly dispersed across numerous systems and software.

Among the most crucial features of FinTech applications is the ability to view and share documents. Developers have a range of document lifecycle solutions at their disposal to circumvent the challenging process of building these features from the ground up. However, the financial sector presents distinct security and compatibility prerequisites when it comes to choosing partners for integration. To truly grasp these technical hurdles, it’s important to understand the significance of Java in the development of FinTech applications.

A (Brief) History of Java in the Financial Sector

Financial institutions pioneered the adoption of automated workflows. The advent of the first electronic communication network that facilitated the trading of financial products off the trading floor was seen as early as the 1960s. During the 1970s, computerized order flows saw greater acceptance, with most financial companies crafting their own proprietary systems. The digital revolution truly ignited in the 1980s and early 1990s with the launch of the Bloomberg terminal and the Financial Information eXhange (FIX) protocol. By the late 1990s, the Nasdaq enabled the execution of securities trades autonomously, without the need for manual interference, through the incorporation of Island ECN.

Java shook up the programming language world when it debuted in 1995, and its timing couldn’t have been better. The financial industry witnessed an extensive wave of mergers and acquisitions in the late 1990s and early 2000s, which resulted in several companies grappling with the integration of a multitude of applications and data. Java’s ability to support diverse platforms was an appealing solution to this challenge, and numerous financial applications were translated into Java. Sun Microsystems, which first introduced Java to the market, even adopted the slogan “Write once, run anywhere” to promote its flexibility. Java’s simplicity of use and significantly enhanced speed compared to legacy code on outdated platforms quickly made it the language of choice for developers.

In a few short years, Java ascended to become the leading programming language within the financial services industry. Its popularity surged again following the launch of OpenJDK, a free and open-source version of the language, in 2007. An Oracle report in 2011 estimated that over 80% of electronic trading applications and virtually all FIX engines were written in Java. Even close to three decades after its debut, Java continues to be the primary programming language employed by financial services, surpassing other open-source alternatives by a considerable margin.

Java’s Enduring Appeal for the Financial Industry

The enduring preference for Java among financial sector developers isn’t simply due to tradition or resistance to change. Java’s unique attributes are an exceptional fit for financial applications, spanning both long-established enterprise-level banking systems and pioneering FinTech solutions.

Security

In the realm of financial services, security is the highest priority for developers. Applications related to banking and trading must have robust security provisions to guard financial data and personally identifiable information against unauthorized access. Java simplifies data access restriction and provides an array of memory safety features to diminish potential vulnerabilities, particularly those stemming from prevalent programming mistakes. Oracle consistently rolls out regular updates to fix recognized vulnerabilities and tackle the most recent cybersecurity threats.

Portability

Java, being a platform-independent language, allows applications to operate on virtually any device. This has always been a substantial benefit in the financial sector, but it has proven even more crucial in the era of cloud computing and mobile applications. Developers can employ the same code to roll out software in a virtual environment and render it accessible to end-users via their smartphones, computers, or other devices. The ability of Java virtual machines to support additional programming languages only adds to the language’s versatility.

Reliability

Given the nearly three-decade-long consistent use and the backing of a robust development community, Java has established itself as one of the most dependable programming languages globally. Potential instabilities have long been addressed, and there is a wealth of developer tools and documentation at hand to ensure software is built on a solid foundation. This reliability is critically significant for banking and financial applications, which demand high performance levels coupled with fault tolerance.

The Value of Java-Based Document Viewing and Sharing

As FinTech developers continue to build novel applications aimed at simplifying life for clients and employees in the financial industry, they’re facing a growing expectation from users for superior document viewing and sharing capabilities. Users want to bypass the time-consuming and resource-heavy task of manually processing paper documents, and most organizations strive to eliminate the security hazards associated with using external applications for managing digital documents.

However, developers face significant challenges when attempting to build these complex document viewing capabilities from scratch. Although there are numerous integrations that can introduce document lifecycle features, most aren’t based in Java and need extra development work to embed them into existing FinTech solutions. Without the option to natively view, share, and edit documents within the Java application, users frequently resort to external programs, a practice that presents potential security issues and version discrepancy risks.

Facilitating Java-based Document Functionalities through PrizmDoc^® for Java

Accusoft’s PrizmDoc^® for Java, formerly VirtualViewer^®, is a robust, Java-based HTML5 document viewing tool designed to assure optimal compatibility with FinTech applications without compromising functionality and security. By supporting an array of document types, such as PDF, TIFF, JPEG, AFP, PCL, and Microsoft Office, PrizmDoc® for Java creates a streamlined viewing experience that eliminates the need for external viewing solutions.

As an integration built on Java, PrizmDoc^® for Java can operate on nearly any operating system and is simple to deploy. There’s no need to install software on the user’s desktop, enabling FinTech developers to deploy a scalable solution that fulfills their crucial security and business continuity needs within a single, high-velocity application. PrizmDoc^® for Java’s server component swiftly renders and dispatches individual document pages for local viewing as required, allowing users to access, view, annotate, redact, and manipulate financial documents instantaneously. Since documents are rendered within the web-based viewer, users never have to download or transfer files, which could put sensitive data at risk.

Experience PrizmDoc^® for Java’s features for yourself by signing up for a free trial!

Post-secondary schools look very different this year as colleges and universities embrace both blended learning and online-only approaches to content delivery and engagement. But this isn’t a one-off operation. Even as pandemic pressures ease, the shift to distance learning as the de facto solution for many students won’t disappear.  As a result, it’s critical for schools to develop and deploy learning management systems (LMSs) that both meet current needs and ensure they’re capable of keeping up with educational evolution. But what does this look like in practice? How do developers and team leaders build fully-functional LMS solutions that empower student success without breaking the bank?

Learning Management Systems (LMS) Challenges

When schools first made the shift to distance learning directives, speed was of the essence. While students were barred from campus for safety reasons, they’d paid for a full semester of instruction, and schools needed to deliver. As a result, patchwork programs became commonplace. Colleges and universities combined existing education software with video conferencing and collaboration tools to create “good enough” learning models that got them through to summer break. Despite best educational efforts, however, some students still went after schools with lawsuits, alleging that the quality of instruction didn’t align with tuition totals.

So it’s no surprise that as fall semesters kick off, students aren’t willing to put up with learning management systems that barely make the grade. They want full-featured distance learning that helps them engage with instructors and connect with new content no matter how, where, or when they access campus networks. 

As a result, development teams can’t simply correct for current COVID conditions. Instead, they need to create systems that deliver both blended and purely online interactions, and have the power to ensure students that choose to continue with digital-first learning can still stay connected even after returns to campus become commonplace.

How to Create a Functional LMS Framework

So what does a fully-functional LMS framework look like in practice? Six features are critical for ongoing success. Let’s explore how these features can enhance your learning management system and set your end-users up for success in the classroom and at home:

Diverse Document Viewing

As schools make the shift to distance learning, the ability to view multiple document types is critical for long-term LMS success. From standard Word documents, Excel spreadsheets, and PowerPoint presentations to more diverse image types — such as those used in medical educational programming or manufacturing courses — students and instructors need the ability to both send and view diverse document types on-demand. 

While both free and paid solutions for viewing exist outside LMS ecosystems, choosing this route creates two potential problems. Students with diverse technological and economic backgrounds may face challenges in finding and using these tools, and data security may be compromised. This is especially critical as schools handle greater volumes of students’ personal and financial information. If document viewing happens outside internal systems, private concerns become paramount.

In-Depth Annotations

With students now submitting assignments and exams via educational software, viewing isn’t enough. Staff also need the ability to annotate assets as they arrive. Here, professors and teaching assistants are best-served by built-in tools that allow them to quickly redline papers or projects, add comments, highlight key passages, and quickly markup documents with specific instructions or corrections. 

Without this ability, staff have two equally unappealing choices. They can either print out, manually correct, and then re-scan documents, or send all comments as separate email attachments. Both are problematic, since they limit the ability of students and teachers to easily interact with the same document.

Comprehensive Conversion

File conversion is critical for effective learning management systems (LMSs). Specifically, schools need ways to quickly convert multiple document types into single, searchable PDFs. Not only do PDFs offer the ability to control who can edit, view, or comment on papers or exams, they make it easy for teachers to quickly find specific content. The permissions-based nature of PDFs makes them ideal for post-secondary applications and a must-have for any education software solution. 

Cutting-Edge OCR and ICR

Optical character recognition and intelligent character recognition also forms a key part of distance learning directives. With some students still more comfortable with hand-written hard copies and some classes that require students to show specific work, OCR can help bridge the gap between form and function. By integrating tools with the ability to recognize and convert multiple character types and sets, schools are better equipped to deal with any document type. Search is also bolstered by cutting-edge OCR; instead of forcing staff to manually examine documents for key data, OCR empowers digital discovery.

Complete Data Capture

Forms are a fundamental part of university and college life — but the myriad of digital documents can quickly overwhelm legacy education software. Integrating tools with robust form-field detection allow schools and staff to streamline the process of complete data capture, both increasing the speed of information processing and reducing the potential for human error.

Barcode Benefits

As campuses shift to hybrid learning models, students occupy two worlds, both physical and digital. But this duality introduces complexity when it comes to tracking who’s on campus, when, and why. These are currently key metrics for schools looking to keep students safe in the era of social distancing. 

By deploying full-featured barcode scanning solutions as part of LMS frameworks, colleges and universities can get ahead of this complexity curve. From scanning ID cards to take attendance and track resource use to using barcodes as no-contact purchase points or metric measurements for ongoing analytics, barcode solutions are an integral part of LMS solutions.

Automation Advantages

The sheer volume of digital documents now generated and handled by post-secondary schools poses the problem of practicality. Teachers and administrators simply don’t have time to evaluate and enter data at scale and speed while also ensuring accuracy. By automating key processes including document conversion, capture, and character recognition, schools can reduce the time required to process documents, leaving more room for student engagement.

Building an LMS Product for Teachers & Students

The bottom line for LMS solutions? If they don’t work for end-users, they won’t work for the broader school system as a whole. Gone are the days of invisible IT infrastructure. Now, students and staff alike are school stakeholders with evolving expectations around technology.

By deploying distance learning solutions that prioritize end-user outcomes with enhanced document viewing, editing, data capture, and automation, developers can create LMS tools capable of both solving immediate issues and offering sustained student success over time. Learn more about these functionality integrations for your learning management system at accusoft.com/products. 

Powerful patient portals are now essential for healthcare organizations to deliver high-quality care, even at a distance. Despite advancements around functionality, however, challenges remain. As noted by Healthcare Info Security, many healthcare providers still struggle with providing solutions to patients in an easily accessible portal that provides the security they require by law.

Here, HIPAA compliance is critical. Healthcare organizations need portal solutions that deliver valuable information without undermining regulatory requirements around data security and handling. Creating innovative, secure patient portals demands HIPAA-compliant tools that deliver advanced viewing and redaction tools while keeping privacy in practice.

The State of Healthcare Security

Security remains a problem for healthcare organizations as attackers ramp up efforts to access private patient and operational information. The healthcare industry saw more than 41 million records breached in 2019 and new attack vectors are now emerging as hackers look to leverage pandemic pressures and breach corporate security. It’s no surprise, then, that last year saw 28,261 HIPAA complaints, the highest number ever recorded, as organizations deployed more user-friendly technology and attackers looked to capitalize on potential weaknesses.

Ramping up security in patient portals and meeting emerging patient needs is a priority for organizations. Accusoft’s PrizmDoc Cloud, a HIPAA compliant solution, is capable of offering user-friendly portal capabilities inside your own secure application. The right combination of existing technology and cloud-based application programming interfaces (APIs) can take your patient portal to the next level. Let’s break down five key cloud-based APIs that can help patient portals deliver on practical potential.

Robust Document Viewing with PrizmDoc Cloud API

Effective medical care depends on documents. From patient consent forms to test results and referrals from other healthcare practices, documents form the core of custom-built treatment plans. While the transition to electronic health records (EHRs) has helped reduce the complexity and confusion that comes with paper-based processes, this digital transition has introduced the challenge of document diversity. 

From typical Word documents to Excel spreadsheets and scanned images of handwritten forms, patients need the ability to access documents on-demand, while healthcare organizations must ensure that patient access options are both secure and HIPAA-compliant.

The PrizmDoc HTML5 Document Viewing API offers document and image viewing while also streamlining the process with key features including:

• Responsive Web UI — Patients and staff can easily view documents and images that are scaled to fit their tablet, laptop, or mobile phone.
• Configurable Controls — Organizations can easily enable or disable tabs, localization, rendering options, and encryption within their patient portal.
• Microsoft Office (MSO) Conversion — Healthcare agencies can integrate true native viewing of Word, Excel, and PowerPoint documents.

Reliable PII Redaction

Data privacy is paramount for HIPAA compliance. As noted by Managed Healthcare Executive, this is especially critical in the world of COVID-19. With telehealth now the “new normal” — and likely to continue long after the pandemic subsides — organizations must ensure that protection of personally identifiable information (PII) remains intact.

While robust encryption and identity access management (IAM) tools form part of this function, redaction is another critical aspect. Consider the case of children. As noted by the Health Info Security piece, although parents typically have complete access to the medical records of children under 12, PII for those between the ages of 13 and 18 — such as mental health records — may be restricted. For healthcare agencies, this requires patient portal solutions that allow parents access to some data while also protecting specific PII. Here, robust redaction APIs that allow organizations to obfuscate key information are critical to meet regulatory requirements without compromising ease-of-access.

Regulated Image Compression

Images form a critical component of effective patient prognosis and treatment plans, and while DICOM files used in high-fidelity imaging are often a priority for medical agencies, there’s also a need for image compression solutions that enable the portability of more common image types such as JPEGs.

Consider the simple case of patient identification. By attaching high-quality photos to patient records, medical staff are better equipped to ensure the individual they’re assisting — virtually or in-person — is the patient linked to the account. High-quality JPEG photos are also useful to record and track the progress of specific physical ailments over time. Cloud-based image compression APIs streamline this process with the ability to compress individual or multiple files, set desired quality, remove metadata, and set JPEG mode output.

Rapid File Conversion

Complexity remains a challenge for healthcare records management. As patients visit general practitioners (GPs) and specialists, data volumes rapidly increase, in turn making it difficult for doctors to find specific information and create comprehensive treatment plans.

Multi-file combination and conversion to popular formats such as PDF helps solve this problem — not only can healthcare staff create files that are easily viewed by doctors and patients alike but administrators can also set key permissions around editing, annotating, and printing to ensure information remains secure. File format conversion with PrizmDoc Cloud APIs can help enhance patient portals with key features including:

• Easy combination of multiple files into single PDFs
• Data security with optional password protection
• Specific section or entire file conversion
• Searchable output formats

Relevant Watermarking

Last on our list of patient portal APIs is watermarking. By labeling key documents with unique healthcare watermarks, organizations can both improve front-line security and enhance HIPAA compliance. By training staff to only accept and process watermarked images and documents, companies can reduce the risk of potential compromise. If attackers attempt to spoof or modify key documents they can be easily detected because they won’t carry corporate watermarks. These marks also form a key component of auditing and data tracking if healthcare agencies are evaluated for HIPAA compliance by providing a visible chain of custody around document creation, storage, and access. 

User-friendly patient portals are critical for healthcare companies to survive in the “new normal” — and embrace what comes next. But speedy access requires a robust security balance; document viewing, redaction, compression, conversion, and watermarking APIs from Accusoft can deliver privacy in practice and capitalize on patient portal potential.  Try PrizmDoc Cloud API.