Technical FAQs

In the past I have had some issues installing PrizmDoc Server and Client and I was curious if PrizmDoc create logs during the install? If so, where would they be located?

Yes, PrizmDoc does keep install logs to help troubleshoot failed installations. These logs can by found in the following folder:

C:\Users\{UserName}\AppData\Local\Temp

All of the install log’s names will start with PrizmDoc_Server or PrizmDoc_Client.

If you do not see any logs in that directory, it could mean your Windows Temp directory maybe mapped to another location. You can find that location by doing the following:

1. Right-click on the Windows Icon in the lower left hand corner of the desktop.

2. Select Run.

3. In the Open: box, type %temp% and click OK.

We have been noticing in our PrizmDoc environment that the viewer seems to take longer and longer to view documents over time. After a few days, we restart the Prizm services, and the Viewer processes faster. What might be the reason for this issue?

This issue is typically caused by a change in the core count of the server after PrizmDoc has been installed. Specifically, the non-interactive heap size will not automatically update if the core count is changed after PrizmDoc has been installed. We update this value during install.

If you have made changes to the core count of the server after installation, please see the following page for correlation between the non-interactive heap size and the CPU cores count:
https://help.accusoft.com/PrizmDoc/latest/HTML/registry-changes.html?highlight=heap%2C.

The reason the non-interactive heap size matters here is because it affects performance of the Office and HTML conversion services, and the symptom of insufficient non-interactive heap size is soffice.bin crashing.

When trying to create a viewing session directory to the PrizmDoc back end over port 18681:

(POST http://prizmserver:18681/PCCIS/V1/ViewingSession)

why am I receiving a 500 internal server error?

There are some troubleshooting steps below you can take to verify the health of the server as well as ensure the API call you are making is properly formatted.

1. Verify the Prizm service is healthy by opening a browser on the Prizm server and using the following service health check URL (http://localhost:18681/admin)
2. Verify your POST command has all the required elements which can be verified in detail on the following documentation page:

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#viewing-sessions.html

We are using PrizmDoc and may be adding more end users, so we wanted to verify whether there is a limit to the number of viewing sessions that can be active at one time.

PrizmDoc does not specifically limit the number of viewing sessions that can be active at any given time. However, when opening a viewing session with a document, a conversion does take place. The number of conversions that can be handled simultaneously is based on the hardware constraints of your server.

Various factors, such as the size of documents, the number of conversions, and the hardware being utilized may impact the performance of your PrizmDoc server.

We provide server sizing and performance documentation that is designed to provide guidance and approximate server size based on the number of conversions you plan to do per minute.

Please refer to our documentation page:

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#prizmdoc-server-sizing-servers.html

As a customer, I want to know the anticipated amount of time that you will continue supporting my specific version so that I can plan our releases ahead of time.

We currently have our Support Policy located below.
Please see the section named Product Versions: 

https://www.accusoft.com/company/legal/support-policy/

For ImageGear .NET, what are the feature differences between an OCR Standard license, an OCR Plus license, and an OCR Asian license?

https://www.accusoft.com/products/imagegear-collection/imagegear-dot-net/#pricing

ImageGear’s OCR library has three different functionality options that you can choose for your website or application. The primary difference between the three options is the output formats created by the OCR engine. The options for your development are as follows:

1. OCR Standard:
   The standard edition creates output formats for Western languages such as English. The standard edition outputs text only files and generates a PDF. The file formats it includes are searchable text PDFs and text documents.

2. OCR Plus:
   The standard plus edition creates formatted outputs for Western languages like English. The formatted output is created with recognition technology that identifies font detail, locates image zones, and recognizes table structure in order to create a representation of the original document. The file formats it includes are Word, Excel, HTML, searchable PDF, and text documents.

3. OCR Asian:
   The Asian edition creates a formatted output for Asian languages like Chinese, Japanese, and Korean. This formatted output is created with the same recognition technology as the Standard Plus that identifies font detail, locates image zones, and recognizes table structure. It also creates a representation of the original file. Formats include Word, Excel, HTML, searchable PDF, and text documents.

How can I annotate or redact search results within PrizmDoc? What annotation or redaction types are supported? How can I change the properties of the created marks?

You can annotate or redact search results using the addMarkFromSearchResult() function from ViewerControl. This function creates a new mark of a specific type and adds it to the location where the specified search result is.

The addMarkFromSearchResult() supports mark types: TextSelectionRedaction, HighlightAnnotation, StrikethroughAnnotation and TextHyperlinkAnnotation.

The addMarkFromSearchResult() function takes two arguments: searchResult and markType. The searchResult is the search result that you want to annotate/redact and markType is the type of mark that will be created.

To perform a search and redact the search results, use the following example:

var requestObject = PCCViewer.search('Con');
 var marks = [];
 var mark;
 requestObject.on(PCCViewer.EventType.SearchCompleted, function (event) {
     var searchResults = event.completedSearchResults;
     for (var i = 0; i < searchResults.length; i++) {
         mark = viewer.viewerControl.addMarkFromSearchResult(searchResults[i], PCCViewer.Mark.Type.TextSelectionRedaction);
         marks.push(mark);
     }
 });

To create a different annotation type from a search result you would change the second argument to the different type. For example, if you wanted a textHyperLinkAnnotation you could do the following:

mark = viewer.viewerControl.addMarkFromSearchResult(result, PCCViewer.Mark.Type.TextHyperlinkAnnotation);

Changing the properties of the mark is fairly straightforward. To set the fill color and the URL string in the TextHyperlinkAnnotation, you would add this after creating the mark:

mark.setHref("https://www.accusoft.com");
mark.setFillColor("#FF0000");

More information on mark types and their properties can be found in our documentation here.