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OCR vs ICR: What’s the Difference?
The days of manually transcribing scanned documents into an editable, digital document are thankfully long behind most organizations. Error-prone manual processes have largely given way to automated document and forms processing technology that can turn scanned documents into a more manageable form with a much higher degree of accuracy. Much of transition was made possible […]
What are the best quality images to use when processing form data and recognition?
Question What are the best quality images to use when processing form data and recognition? Answer In all cases, you’ll want to have your images as clear and as clean as possible. For any particular procedure, please consider the following: OCR and ICR: Capture images in at least 300 DPI resolution. Ideally, working in black and […]
Press Start for Extra Life Game Day 2020
Wait, playing video games for charity? Is that even a thing? Not only is it a thing, but it’s an exciting fundraising effort Accusoft has embraced through our “Champion a Charity” program. Throughout the year, we encourage employees to sponsor a charity of their choosing and solicit donations from their coworkers. We then match a […]
What quality should my images be for processing form data and recognition using FormSuite?
Question What quality should my images be for processing form data and recognition using FormSuite? Answer In all cases, you want to have your images as clear and as clean as possible. For any particular procedure, please consider the following: OCR and ICR: Capture images in at least 300 DPI resolution. Ideally, working in black […]
Is there a way to have single-click web links when viewing a document?
Question By default, in the PrizmDoc Viewer, links are highlighted and underlined in blue. To follow links within a document, the user needs to click the link, wait for the floating popup to appear showing the link’s target URL, and then click that to actually follow the link. Is there a way to make this […]
When attempting to license my PrizmDoc server, I get an error that I don't have permission to write to the file, what's happening?
Question When licensing my PrizmDoc server, I get the error “Unable to write licensing information to the properties file.” Why is this happening? Answer To resolve this issue, please try the following: Re-run the Prizm Licensing Utility as an administrator. The Prizm Licensing Utility is writing to Prizm/prizm-services-config.yml. See whether you have permissions to edit […]
Why am I getting an error when converting certain Powerpoint files to PDF?
Question We are in the process of converting multiple Microsoft Office documents to PDF files and noticed a few PowerPoint files are returning the following: “errorCode”: “CouldNotConvert”. What could be causing this issue? Answer This issue can occur specifically with PowerPoint files when using PrizmDoc’s MSO feature or PrizmDoc Cloud. When a document is marked […]
Is there any limit to the number of transactions we can use concurrently in PrizmDoc Cloud?
Question We are interested to know how well the cloud offering scales. For example, can we process thousands of transactions per second? Is there a limit to the number of transactions that we can use concurrently? Answer The limitation will vary depending on the size of the documents and the type of work being performed […]
Why is the installation of my new version of PrizmDoc failing if I have a previous version installed?
Question We wanted to upgrade our previous version of PrizmDoc to the most recent release. However, when trying to install the latest version, the installation is failing. What do I need to do to get the latest version installed? Answer Typically, this issue may occur if you are upgrading from an older major version to […]
How can I flatten a PDF document using PrizmDoc Viewer?
Question What are the technical details/process of “Flattening” a PDF document? Answer It is possible to “Flatten” PDF documents in PrizmDoc Viewer. You can do this by converting the document to a raster format (TIFF is recommended for PDF conversion) using PrizmDoc’s Content Conversion Service, and then converting it back to PDF format. This will […]
How can I retrieve the attachments from an EML or MSG file and then combine them all into a single PDF with PrizmDoc?
Question I have EML and MSG files that contain attachments. I want to combine the original EML/MSG document with each of its attachments into a single PDF. How can I do this? Answer To do this you are going to need to create a viewing session for the EML or MSG file. Once you’ve created […]
Why is touch input for PrizmDoc Viewer not working in Chrome version 70+?
Question Why is touch input for PrizmDoc Viewer not working in Chrome version 70+? Answer PrizmDoc Viewer uses the Chrome Touch API to process touch input. This API was deprecated after Chrome version 70, and must be manually re-enabled in order for touch input to work in PrizmDoc. For Chrome versions 70-77: Paste the following […]