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A Very Merry (and Socially-Distanced) Accusoft Holiday Party
The holiday season has always been a big event for the Accusoft team. It’s a great opportunity to bring the entire team together to celebrate the season and reflect on what we accomplished over the previous year. Since a few of our team members are located outside of Florida, we’ve even arranged to have them […]
A Year in Review: PrizmDoc Viewer Updates for 2020
Here at Accusoft, we’re always looking for new ways of connecting people with progress to improve productivity and drive innovation. It’s why we put so much work into our standards-based APIs and SDKs. We understand that developers need mature integrations that are ready to enhance their applications from day one and will be supported by […]
How PDF Redaction Tools Can Secure Documents
Anyone who has watched a thriller about government secrecy probably has an image in mind about what it means to redact a document. That picture usually involves piles of classified pages with entire paragraphs blotted out with black marker. At some point, a character holds a sheet up to a light and finds a spot […]
Why am I receiving a 500 error when making a Viewing Session PUT request?
Question Why am I receiving a 500 error when making a Viewing Session PUT request? Answer This issue can occur if you forget to prefix the {viewingSessionId} portion of the URL with u, or if you simply request an invalid {viewingSessionId} in the call. For example, the PUT call should look like the following: PUT […]
What does it mean when I see "Email Address is not Registered" when entering in an email in the Evaluation Dialog?
Question What does it mean when I see “Email Address is not Registered” when entering in an email in the Evaluation Dialog? Answer You will see this error if you have not registered on the Accusoft website. To register your email address, please visit the following link below: https://my.accusoft.com/Account/FirstTimeUser?Length=7
Why is my Prizm Application Service not listening on Port 3000 and not creating log files?
Question We just installed the PrizmDoc client and noticed that when we run Prizm Application Services, the service states that it is started, but it is not listening on 3000, and there are no logs written to the Prizm\logs\pas folder. What might the issue be? Answer A possible reason for this issue can be due […]
When I burn redactions made on one page, I'm seeing them appear on other pages unexpectedly. What is causing this?
Question Sometimes, when redacting an Office or PDF document, redactions drawn over certain content (such as an image or a logo) appears to get burned on other occurrences of the image on other pages. Why does this happen? Answer The reason why the duplicate redactions are occurring is because the images are shared images. In […]
Why is the Prizm service not starting after I apply my PrizmDoc Cloud license?
Question We have just applied the solution name and key for our cloud license, however, when trying to start the Prizm service, it fails to start. What could be causing this issue? Answer There are a few reasons why this would occur: The server does not have internet access. Internet access is required for cloud […]
Why is our PrizmDoc Viewer performance degrading over time?
Question We have been noticing in our PrizmDoc environment that the viewer seems to take longer and longer to view documents over time. After a few days, we restart the Prizm services, and the Viewer processes faster. What might be the reason for this issue? Answer This issue is typically caused by a change in […]
Why is there an initial delay when converting documents with the PrizmDoc API?
Question I am integrating PrizmDoc using just the API to convert documents, and I am noticing an initial delay of about 10 seconds before the conversion starts. Why is this happening? Answer One of the likely reasons this could happen is if your PrizmDoc Server is not licensed properly or if you are running in […]