Technical FAQs

What does it mean when I see “Email Address is not Registered” when entering in an email in the Evaluation Dialog?

You will see this error if you have not registered on the Accusoft website.

To register your email address, please visit the following link below:

https://my.accusoft.com/Account/FirstTimeUser?Length=7

When viewing documents within the PrizmDoc Viewer using a particular browser, we are seeing garbage text. Viewing the same document with other browsers shows the text properly. What could be causing this to occur?

There are two possible causes for this in Internet Explorer 11 and you can check the settings below to potentially fix the issue:

In Internet Explorer 11 settings, ensure the Font Download option is enabled:

1. Click on Internet Options.
2. Select the Security Tab.
3. Under Local Intranet zone, select Custom Level.
4. Under Downloads, set Font download to Enabled.

Disable the “Turn off Data URI” support setting:

1. Click Start, type gpedit.msc in the Start Search box, and then press Enter.
2. In the navigation pane of the Local Group Policy Editor window, expand Computer Configuration > Administrative Templates > Windows Components > Internet Explorer > Security Features.
3. In the right pane, double-click Turn Off Data URI support.
4. Select Disable, click Apply, and then click OK.
5. Go back to the navigation pane of the Local Group Policy Editor window, expand User Configuration > Administrative Templates > Windows Components > Internet Explorer > Security Features.
6. Repeat steps 3 and step 4 above.

In Internet Explorer 11 settings, ensure Ignore font styles specified in webpages is not checked.

1. Click on Internet Options.
2. Select the General Tab.
3. Click on Accessibility button.
4. Un-check Ignore font styles specified in webpages.

In Chrome this is a bug that was found about 3 years ago and fixed in Chrome Canary, but not in Chrome Stable at the time:

https://productforums.google.com/forum/#!msg/chrome/rpmz56gnFKc/nPLtsbYZBwAJ

This may be why Chrome is having problems. Consider either updating Chrome Stable to the latest version or testing in Chrome Canary to see if that fixes the garbage character issues with that browser.

In Mozilla Firefox there is a setting you can enable which could resolve this problem in that browser:

1. Go to Options/Preferences > General: Fonts & Colors > Advanced and select Allow pages to choose their own fonts (instead of My selections above).

When doing a text search in a document in PrizmDoc, the highlight color for the search results is a light blue background. Is there a way to change the highlight color for search results in the PrizmDoc Viewer?

You can change the highlight color specifically in the PrizmDoc Viewer file viewer.js file located in the viewer-assets\js folder of your project/application.

You will need to locate 2 instances of the search term “highlightColor: undefined” in the code block below located close to line 4400. The actual line number will vary depending on the version of viewer.js you are using. You can replace “undefined” with a hexadecimal color value which you can look up from the following site: https://htmlcolorcodes.com/

// This is a request for a new searchQuery triggered by the search input field.
// Generate new search terms, and save them globally.
prevMatchingOptions = _.clone(matchingOptions);

if (matchingOptions.exactPhrase) {
    // We need to match the exact string, as is
    if (queryString.length) {
        searchTerms.push({
            searchTerm: queryString,
            highlightColor: undefined,
            searchTermIsRegex: false,
            contextPadding: 25,
            matchingOptions: matchingOptions
        });
    }
} else {
    // Split up multiple words in the string into separate search term objects
    var queryArr = queryString.split(' ');
    queryArr = _.unique(queryArr);
    _.forEach(queryArr, function(query){
        if (query.length) {
            searchTerms.push({
                searchTerm: query,
                highlightColor: undefined,
                searchTermIsRegex: false,
                contextPadding: 25,
                matchingOptions: matchingOptions
            });
        }
    });
}         

Is there a way to modify the colors used in PrizmDoc Viewer’s search results? In particular, the currently selected search result has a very similar color to the other results from the same term. Is there a way to increase the contrast?

Currently, we don’t support the ability to set anything other than the highlight color through the search API.

There is a feature request to enable such modifications:

https://ideas.accusoft.com/ideas/PDV-I-531

Can we give network paths for source document location as well?

For example //10.216.2.312/test/test.doc

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#Transfer_Your_Document_to_PrizmDoc_Server.html.

When using http URL, for security reasons, only absolute paths are allowed, but could you map test to documents and use a local file?

Documents are stored by default in:

C:\ProgramData\Accusoft\Prizm\Documents 

so if the type in the request for source is document it will look in that folder. The configuration for that is set in PAS config:

    {
        "source": {
            "type": "document",
            "fileName": "1040ez.pdf"
        }
    }