Technical FAQs

Question

Why do I still get the “Accusoft Licensing” popup after I have licensed my machine?

Answer

There are a few reasons why this might happen:

  1. You have licensed your machine with a runtime/deployment license and you are not calling the SetSolutionName and SetSolutionKey methods in your code. By default, Accusoft products will look for a license in the registry at this path: HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\Accusoft. However, for runtime licenses, they are stored at HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\YourSolutionName. So, when you call SetSolutionName, that tells your application to look in the correct directory to find the runtime license. You can find the necessary parameters for these methods on the customer portal customer portal.
  2.  You did not successfully install a license on your machine and the temporary license installed has expired. If you use the SLU (Server License Utility) or the LDK (License Deployment Kit) to license your machine and it fails, a temporary 14 day license will be placed on your machine. When that expires, you’ll no longer be able to use the product. If this happens, you’ll need to run the SLU or try using the LDK again. If that doesn’t work, you might want to try licensing your machine in offline mode.
  3.  You are trying to use a development license and you are calling SetSolutionName and SetSolutionKey in your code. You should only call SetSolutionName and SetSolutionKey in your code when you are deploying your application and using a deployment license. When you install a development license on your machine, it is placed into the registry at the following path: “HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\Accusoft”. When you call SetSolutionName in your code, you are telling the control to look for a license at a different path: HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\YourSolutionName. If you are calling SetSolutionName and SetSolutionKey while trying to use a developmentlicense, simply comment out those lines for now.
  4. The license information you’ve entered might be wrong. Check on the customer portal to make sure you’ve got the values parameters for the SetSolutionKey and SetSolutionNamecorrect.
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Accusoft has been remote since March 2020. The executive team is committed to ensuring the safety and well-being of its employees during this time. While these measures are necessary, they come with different challenges for team communication and bonding. Over the past seven months, Accusoft’s leaders have gotten creative, finding new, virtual ways for their teams to connect, not only about work but personally as well. Here are some of the unique ways Accusoft has kept its employees engaged, informed, and connected while operating remotely.

Company-Wide Town Hall & AccuTalk

Accusoft’s executive team hosts a company-wide, virtual town hall once a month to give updates on the company’s performance during COVID-19. Leaders share updates and answer questions about the state of business. The meeting helps provide clarity about what’s going on at Accusoft during the pandemic. It alleviates some of the uncertainty about how this situation is impacting normal business operations.

“We know it’s crucial to keep our employees informed about the business,” states Jack Berlin, CEO of Accusoft. “While it’s difficult to be out of the office, especially for me, I know it’s what’s best for our team. While we are remote, we need to ensure that employees are informed and understand how we are handling this situation from the top down.”

AccuTalk, formerly Chalk Talk, is held once a quarter on a virtual platform. This company-wide meeting highlights the accomplishments of each department and their goals moving forward. During AccuTalk, the leadership team shares information about the successes and challenges of the team’s quarter and what they can do to meet their new goals in the following quarter.

Diversity and Inclusion Initiatives

Accusoft is committed to upholding its core values, including diversity and inclusion. Over the past several months, there has been social unrest on important issues related to this core value. Accusoft recognizes how this has impacted its employees and aims to provide a safe space for individuals to share thoughts, ideas, and feelings around the subject in a productive way. Individual team members have contributed to the activism Slack channel, which discusses trending news stories, ways to be a better ally, and community events to get involved in. 

Team Celebrations and Gatherings

In addition to informational meetings and activism groups, team leads and managers have hosted team bonding events including everything from Zoom lunch celebrations for team member’s life events to virtual gaming parties. 

The PrizmDoc team has a monthly birthday happy hour and a weekly lunch meeting where they play GeoGuessr. The marketing team has even gathered for a socially distant happy hour in-person to support a team member’s family food stand. 

“It’s important that we get together in a safe environment to reconnect with each other. We can easily forget that the human on the other side of the screen, whether visible to us or not, is a colleague that we once interacted with closely in person,” says Christine Hairelson, VP of Employee Experience at Accusoft. “We are all facing different challenges during this pandemic, and it’s vital that we connect with each other on a personal level as well as a business one.”

Virtual Events and Holidays

In addition to the team-specific events, Accusoft’s Event Ninjas, a group of dedicated volunteers from all teams, has put together several virtual events for the company to participate in over the past seven months. The team has planned a trivia night, ice cream social, beer and cheese tasting, and a virtual Halloween party. The goal is to keep everyone connected and engaged. 

“While we may not be able to all gather together safely, we can still connect with each other and share milestones, celebrate holidays, and help each other through this challenging time,” states Megan Brooks, VP of Marketing.

Want to work for Accusoft? Explore all of our open job opportunities on the Careers page, and apply to join our team.

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As organizations face increasing volumes of data, traditional Enterprise Content Management (ECM) systems struggle with manual content management and document processing, leading to inefficiencies. The ECM market is evolving, with advanced AI technologies like Natural Language Processing (NLP) and machine learning (ML) transforming the way businesses manage, process, and secure their content. This eGuide explores how AI is revolutionizing ECM by automating routine tasks like classification, tagging, and summarization, enhancing productivity, and enabling better decision-making. Discover how ISVs can leverage PrizmDoc’s AI-powered features, such as Auto Summarization, Auto Tagging, Document Q&A, and PII Redaction, to deliver more efficient and secure document management solutions that scale with growing data demands.

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